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Destinations
Corporate IT and telecommunications department, Hotel division helpdesk department
Accor Services
Overview
The users support technician assures technical assistance and support
for users with computer applications.
What I do from day to day ...
…Listen to, understand and register user requests
…Help users operate the software applications in use
…Resolve problems
I respect the department's procedures. I escalate any unresolved
problems, providing full details.
| Spotlight on personality |
 Flexibility
and responsiveness
Ability
to identify problems
Outgoing
personality and service minded
Good interpersonal skills
Good
listening skills
Diplomacy
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Professional background |
Vocational
diploma in computer science
No
previous experience required
Good
working knowledge of English as a second
Thorough
knowledge of PC environment in Windows NT
Technical
knowledge of relevant software: TARS, Grand Back…
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| Special features |
Good
communication skills
Contact
with a wide range of diverse users
Ability
to solve problems
Frequent
travel
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Future prospects |
Users
support manager
Information
technologies
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