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Waiter
Staff testimonies

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Destinations
Restaurants in Sofitel, Novotel, Mercure and Ibis hotels
Restaurants in Accor Thalassa institutes
Lenôtre restaurants

Overview
The waiter prepares the food service areas and provides waiter service for guests.

What I do from day to day ...
…Welcome guests and make recommendations from the menu if requested
…Provide a personalised service according to guests' individual wishes
…Bring dishes to the table and clear dinner plates, serving dishes and cutlery after use
…Prepare and set tables for the next guests
…Ensure the food service area is left clean and tidy once all guests have left

I am attentive to guests' needs and ensure they are met. I apply the brand's sales pitch. Depending on the structure, I may also serve at the bar or help prepare savoury dishes and /or desserts.

Spotlight on personality
  Good interpersonal skills and self confidence
  Guest oriented and service minded
  Attention to detail and quality
  Sales oriented
  Listening skills
  Responsiveness
  Thorough and well organised
Professional background
  Vocational qualification or diploma in hospitality - food & beverage
  Initial experience in a customer service position preferred ...but not essential
  Business English as a second language


Special features
  Good presentation and articulate
  Manually skilled
  Team player
  Long periods of standing
  Physical and mental staying power
  Heavy lifting required
Future prospects
  Chef de Rang
  Maître d’hôtel
  Kitchen staff
  Reception
  Larger restaurant or one from another Accor brand
  Opportunities abroad

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