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Destinations
Etap and Formule 1 hotels
Overview
The hotel team member assists with all daily operations required to ensure the smooth running of the hotel.
What I do from day to day ...
…Provide a warm welcome for guests
…Make reservations
…Carry out invoicing and cash operations
…Set out the breakfast room
…Keep rooms and public areas clean
…Assist with hotel maintenance tasks
Depending on the hotel, I may also be required to assume other responsibilities such as the close of operations at the end of the day or checking deliveries.
| Spotlight on personality |
Guest-oriented and service minded
Sociable
Flexibility and responsiveness
Listening skills and adaptability
Well organised
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Professional background |
Vocational qualification or high-school diploma
Previous experience in hospitality or in a customer service position preferred
...but not essential
Working knowledge of English an advantage
Computer familiar
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| Special features |
Long periods of standing
Team player
Physical and mental staying power
Heavy lifting required
Coordination with the general manager for most duties
Possible night shifts (requiring greater autonomy)
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Future prospects |
Assistant General Manager
Reception
Larger hotel
Opportunities abroad
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