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Front office manager |
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Destinations Sofitel, Novotel, Mercure, Ibis hotels and large Etap and Formule 1 hotels Accor Thalassa institutes Overview The front office manager ensures a high quality welcome for guests and leads a team of receptionists. What I do from day to day ... …Integrate, train and supervise the team …Organise guest arrivals and departures …Keep the various management charts updated, in order to monitor progress of business …Check invoicing and cash operations on a daily basis …Draw up a sales strategy to maximise occupancy rates and improve rooms results …Handle any customer complaints and provide a swift solution I am familiar with the preferences of regular guests. I apply the brand's pricing policy and associated procedures and ensure that they are respected by the team.
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Outgoing
personality and service minded