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Reservations agent |
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Destinations Sofitel, Novotel, Mercure and Ibis hotels Accor reservation call-centres: Paris, Madrid, London, Colombus/USA, Bangkok, Sydney, Sao Paulo Overview The reservations agent takes hotel bookings via telephone, fax and internet, and carries out all other related functions. What I do from day to day ... …Provide a friendly welcome and high-quality service over the telephone …Find suitable solutions to meet customers' needs depending on the possibilities available at the hotel …Use the sales arguments recommended by the hotel and brand …Try to optimize occupancy and average rate per room …Follow-up the administration of each booking to help the reception team carry out check-in operations effectively I ensure that customers receive an excellent service. I respect and apply the hotel and brand's commercial and pricing policies.
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Guest-oriented and outgoing personality