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 Headlines
All seasons opens its interactive Guest Book: customers can now share their experiences online
 Development
UK: a new addition to the Mercure Collection Mercure Point Hotel, Edinburgh
 Innovation
Concept Rooms: 1014 Sofitel Paris Bercy, designed by Natacha Froger
 Initiatives
Ephemeral Art: Jury Prize awarded by hotelF1 in France
 Human Resources
Accor Mexico, a socially responsible company
 Taking a stand
United Kingdom,Mercure Cardiff Holland House Hotel and Spa lauded by visitors to TripAdvisor® Internet site