The 7 pillars of PLANET 21

In today’s uncertain world, we provide guests and employees with a healthy environment that reassures them with regard to food-related, hygiene and environmental risks.

To protect our environment, we're reducing our water consumption and recycling our waste. Accor has already planted two million trees as part of a global reforestation project supported by the United Nations.


Hotel energy consumption is the area of operations that has the greatest environmental impact and also our most important way of taking action. We are committed to broadly and systematically deploying energy savings measures and to using renewable energies.

By fully integrating sustainable development into our operating procedures and offers, we are responding proactively to emerging customer expectations and supporting the development of new business models. The goal is to make PLANET 21 a laboratory for the hotel industry of tomorrow.

Firmly rooted in our host communities, we directly support the principle of shared economic development and protect their most precious, most vulnerable assets: their children and the natural ecosystems in which we operate.

Our dynamic development is underpinned by the extraordinary social, cultural and professional diversity of our 160,000 employees in Accor brand hotels worldwide. We continuously help them to develop their skills and responsibilities with the goal of offering them motivating, rewarding careers and increasing their employability.

Through our commitments with regard to franchisees and suppliers, we involve our partners in our sustainable development strategy and integrate them into a responsibility process.