Accor professions guide: Welcomer (m/f)
What exactly does my mission involve?
- Perform Front Office, Reception and Information operations
- Make the link between the different hotel's departments and the various points of reception
- Take care of the guests from their arrival to their departure in order to contribute to their whole satisfaction
- Promote the different services of the hotel
- Help in reaching the department’s quantitative targets
This profession exists…
...in Pullman hotels all over the world
Dynamic
Team spirit
Enthusiastic
Spontaneous and empathic
Good listening and speaking skills
Ability to anticipate
Good presentation
Sales oriented
Customer relations
Be Present, visible, easily identifiable and go naturally to meet clients
Contribute to the wellbeing of the guests by establishing a warm and personalised relationship
Anticipate the needs of the clients by taking them into consideration at any time
Handle the information requests of the guests, provide them answers or put them in contact with the appropriate person
Promote the use of the check in/ check out computer kiosks and provide assistance to guests if needed
Professional technique / Production
Handle phone calls
Manage the flow of customers by avoiding waiting times
Manage the arrival and departure processes
Inform the guests about the formalities or any particular conditions relating to their stay and give them information about the services available in the hotel
Team management
Assure the interface between all hotel departments
Help in training and assisting the other welcomers of the team
Management and Administration
Respect procedures governing invoicing and cash operations
Be responsible for the cash
Undertake administrative tasks if needed