Accor professions guide: Maître d'hôtel (m/f)
What exactly does my mission involve?
- Organise the food and beverage point of sale under your responsibility
- Ensure guest satisfaction and high standards of service for customers
- Manage and motivate the team to develop the sales and the quality of the services
- Help increase the restaurant's revenue through your sales actions
- Apply the hygiene and safety rules
This profession exists...
In most of the restaurants of the group around the world.
Leadership
Rapidity and efficiency
Sales oriented
Dynamic
Good interpersonal skills and self confidence
Guest and service oriented, with attention to quality
Good teacher and team leader
Rigorous and organized
Customer relation
Ensure guests are well looked after
Offer attentive service to guests, adapting to any constraints
Attentive to the comments of customers (follow up)
Convey the image of the hotel
Management
Organize work and modify headcount according to level of activity
Avoid waste and loss of food items
Respect the procedures and internal audits
Take part in inventories
Analyze results and implement corrective actions as necessary
Team Management
Develop the motivation and the support of your Teams
Participate in the recruitments and apply labor Legislation
Integrate, train and facilitate the development of the skills of your employees
Ensure your staff are well presented
Professional techniques / Production
Organize and check the team's work
Organize the implementations according to the forecasts of activity
Take the global level of activity into account when managing the flow of guests
Commercial / Sales
Offer suggestions and advice to guests
Increase revenue for the point of sale through additional sales techniques
Analyze customers comments and share them with your team
Make live the commercial plan in your service
Hygiene / Personal safety / Environment
Ensure that the workplace remain clean and respect security rules (HACCP regulations)
Respect the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Respect utilization and security rules of the equipment(s)