Accor professions guide: Hotel team member (m/f)
What exactly does my mission involve?
- Take part in the daily tasks associated with the profit center's operations
- Help provide continual satisfaction for guests by ensuring top quality service (welcome, reservation, breakfast, rooms,…)
- Ensure different jobs according to the size and the activity of the hotel (closing hotel operations at the end of the day, checking deliveries)
- Apply the hygiene and security rules
This profession exists...
In most of the economic hotels of the group around the world.
Adaptability
Rapidity and efficiency
Welcoming and service orientated
Team spirit
Services sprit
Availability and reactivity
Organized
Customer relation
Deliver a wide range of guest services (welcome, reservation, breakfast, rooms...)
Create a friendly atmosphere
Handle any guest complaint or problem
Management
In charge of invoicing and cash operations
Check cash levels and ensure that holdings are securely stored
Close hotel operations at the end of the day
Hygiene / Personal safety / Environment
Take part in hotel cleaning operations, interior and exterior
Apply security rules
Ensure the safety of the people and property in the hotel
Help ensure the technical maintenance of the hotel and keep any equipment in good condition
Ensure the correct application of all legislation, particularly protection laws regarding alcohol, prostitution, discrimination and drugs
Respect the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste...)