Accor professions guide: Concierge (m/f)
What exactly does my mission involve?
- Provide a personalised and attentive welcome to customers
- Be familiar with the hotel’s services, inform the customers and encourage them to use them,
- Inform and advise customers on cultural and tourist activities in the town or region
- Satisfy customers’ needs as quickly as possible
This position exists…
…in the Group’s upscale hotels all around the world
Interpersonal skills
Service skills
Open minded and reactive
Quick thinking and efficient
Take initiatives and make decisions
Discrete
Organised
Customer relations
Contribute to customers’ wellbeing and satisfaction through thoughtful and personalised interaction
Guarantee the quality of services provided for customers
Take into consideration and anticipate customer needs
Be familiar with the routines of the hotel’s regular customers
Professional skills / production
Inform customers about the services provided by the hotel and make available documents on tourism and cultural events in the region
Oversee operations relating to customer follow-up
Handle telephone calls
Respond to and handle customers’ requests for information
Have a good address book
Administration
Follow procedures for billing and collection
Manage the allocated cash float