Accor professions guide: executive assistant (m/f)
The job in a few points…
• Answer calls
• Manage the diary and appointments
• Handle and dispatch mails and prepare replies
• Organise travels, meetings and prepare documents
• Liaise with the manager / director on the various projects
This profession exists…
In the most of middle and upscale hotels and in the headquarters of the Group in the world.
Good interpersonal skills
Good listening skills and adaptability
Availability
Rigorous and well organised
Diplomacy
Welcoming sense
Reactivity
Good writing skills
Discretion
This list isn’t exhaustive, it depends if you work in headquarters or in hotels
Answer calls and appointment requests
Manage the diary and appointments
Optimize the management of the director’s time
Handle and dispatch mails and prepare replies
Prepare documents and classify them
Organise travels, meetings and prepare documents
Liaise with the manager / director on the various projects
Follow up budget of the department and manage some files (depending on the job profile)
Ensure communication mediums
Manage customers’ complaints
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