Accor hotel professions guide
The smiles, sense of service and attention to detail will leave customers with a lasting impression of their stay in your hotel.
The different missions of the hotel professions depend on the category, location and capacity of the hotel.
Housekeeping
The rooms related professions are essential as they participate in the overall quality for the customer through the preparation of their room.
Job descriptions to read:
Other rooms related positions:
Floor Steward (m/f), Linen keeper (m/f), Linen room Manager (m/f), Assistant Housekeeper (m/f), Rooms Supervisor (m/f), and Executive Housekeeper (m/f).
Reception
The people in charge of the reception are the first people in contact with the customer, whose first impressions depend on the quality of the welcome they receive.
Job descriptions to read:
Other reception positions:
Assistant Head of Reception (m/f), Multi-task receptionist (m/f), Front Office Cashier (m/f), Chef de brigade (m/f), Head of Reception (m/f), Greeter (m/f), Customer Relations Manager (m/f), Concierge (m/f), Host(ess), Switchboard Operator (m/f), Driver (m/f), Bellboy – Porter (m/f), Front Office Manager (m/f).
Reservation
The people in charge of reservations answer customer demands with precision and warmth in such a way that their smile can be "heard" over the telephone.
Job descriptions to read:
Other reservation jobs:
Reservations Manager (m/f), Data base administrator (m/f) (TARS – Accor proprietary system)
Revenue Management
This is a new profession of analysis to help make decisions to optimise hotel sales.
Job descriptions to read:
Hotel and site Managers
Above all, they are a team leader. They ensure that quality of service is implemented at all levels of the hotel to satisfy customer requirements.
Job descriptions to read:
Other Hotel and Site Managers jobs:
Assistant General Manager (m/f), Director of Operations (m/f), Regional Director (m/f).