Reinventing the taste for travel
CWL
Europe's leading provider of catering and hotelier services on board trains
Present in Europe (Austria, Spain, France, Italy, Portugal, United Kingdom…), CWL offers a wide range of catering service and hotelier provisions onboard trains with innovative concepts and trends that are specific to each local culture and railway network.
Key figures
- 27,3 million customers served on board daytime trains
- 3,4 million travelers accompanied on night trains
- 6 countries
Our services on board high speed trains
CWL offers real relaxation areas in which to enjoy a snack or meal meeting the tastes of all travelers, according to their mood with bar areas, meals served at seat reserved for first class passengers, dining cars or also trolley sales: an ideal answer for passengers wanting a quick snack or suddenly tempted to try items from the trolley at any time of day!
Hotel services on board international trains
CWL offers hotel services in sleeping cars or couchette carriages for customers choosing this practical and comfortable way to travel. CWL is particularly attentive to the welcome it gives customers in the station, their comfort and their safety, and also provides a catering service in the dining car, bar or cabin.
Our associated logistics activities
Responsible for supplying the trains, CWL deals with management and preparation of catering products from the design to the systematic health checks performed on food products. Synchronised loading and unloading of products, containers and materials, as well as cleaning services, complete the logistics chain.
Top quality additional services
CWL offers a full range of services that correspond to the various times of the journey: welcome, assistance, information, access control and personalised service create loyalty amongst our comfort-demanding customers, giving them a feeling of well-being. CWL also offers support services for rail networks and advice services in its main areas of expertise.
An ambitious commercial brands policy
CWL has developed a commercial brands strategy based on innovation, which aims to develop concepts of service and catering that are specific to each rail network. With respect for ethical and environmental principles, CWL provides the right answer to the needs and demands of its customers.
This brands policy, which conveys a valorizing image, is based on three founding principles:
- a strong commercial brand,
- visual identify,
- an offer of service provision and catering that takes account of the culinary trends and habits that are the identity of each country.
Compagnie des Wagons-Lits brands
