Ensure operational excellence
For nearly 45 years, Accor has developed a wide array of expert skills in day-to-day hotel management with the goal of achieving operational excellence. Today, Accor is making these skills available to managed and franchised hotels around the world.
Rely on solid support for your operations
You’re backed by a dedicated operations manager who speaks your language and is thoroughly familiar with your local market. He provides advice and guidance, and shares our skills and expertise with you, serving as your special gateway into the Accor organization and putting you in touch with our experts who can reply to all your questions.
Optimize your revenue and earnings
Day after day, we help you to optimize your hotel’s performance thanks to our in-depth knowledge of the hotel industry value chain and our highly efficient operating tools and procedures.
- Manage your hotel closely: We provide you with access to our property management system so that you can manage your earnings in real time while ensuring optimal customer service quality.
- Apply revenue management techniques: Learn to attract the right customers at the right place and time, in order to sell as many rooms as possible at the best price. Our experts and training programs help you acquire and enhance these invaluable techniques.
- Buy better: Our purchasing power helps reduce your costs, thanks to our 200 professional buyers and their constant focus on quality, safety, new technologies, reliability, logistics, after-sales service and sustainable development. To meet your needs, we identify, select and negotiate the best products at the best price from a catalogue that comprises 100 major product families.
Give your customers the best
Quality is at the heart of our brand promise. To ensure compliance with our high standards, we have deployed a comprehensive system for analyzing customer satisfaction that involves quality audits, satisfaction surveys and a special customer relations unit. All of these indicators help you identify your strengths and weaknesses so that you can focus on constantly enhancing customers’ experience.
