Orfea is a joint subsidiary of Accueil Partenaires and SNCF Participations. It was created in December 2003 to improve accommodation provided for SNCF train crew (26,000 train drivers and conductors).  Orfea is the SNCF’s in-house hotel chain and offers the products and quality of service of a two-star hotel.

This project to transform former housing into a network of hotel residences kicked off with the definition of a set of standards and the creation of the original Orfea brand.

Over the years, Orfea has gradually become the preferred accommodation solution booked for all SNCF employees travelling for business purposes, and is combined with a complementary network of over 350 affiliated hotels.
1.3 million over-night stays: 50% in 71 hotel residences and 50% in 350 affiliated hotels.

The different aspects of this business:
• A network across the whole of France.
• Cost-effective management of large (over 100 rooms) and small (2 to 30 rooms) accommodation premises.
• Designing a customized booking device that caters for very high occupancy rates, day-time and night-time sleeping arrangements, reduces no-show (already halved) and invoices through the booking centre.
• The creation of a web site in order to facilitate access to the service for other SNCF staff (non train crew) for use during training courses, seminars or business trips in order to maximize occupancy rates and reduce costs per night.
• Refurbishment of all the rooms so they comply with the new standard.
• Advice to SNCF on the streamlining and refurbishment of its stock of accommodation premises.

• Find out more about Orfea (french website)

Development of a new range of Montempô hotel residences
(Law N°2006-872 of 13/07/2006 article 73)
 
Ever since 2008, Accueil Partenaires has collaborated with both 1% Logement, an employee accommodation and housing specialist with over 50 years experience in the sector, and Caisse des dépôts et Consignation, an expert in the financing of this type of establishment, to create a new temporary accommodation service.

Background:
Every year, 450,000 employees move to another region of France, with 338,000 from the private sector and 112,000 from the public sector. 50% were unemployed the year before their move (source: CREDOC-EUROCIL 2005 survey on job mobility in France).

The objective of this new partnership:
Facilitate the job mobility of private and public sector employees (fixed term contracts, temporary employment, first job, job transfer, and traineeships far from place of residence).

The product and service:
A fully equipped studio that is accessible whatever one’s income or age for stays ranging from a few days to several weeks.
Simple online booking at: www.montempo.fr
The success of the first to pilot projects in Evry and Goussainville reinforced the partners’ desire to expand the scheme rapidly to about twenty residential complexes in the major French cities.
Several projects are being considered in Lyon, Toulouse, Marseille, Lille, Strasbourg… and of course in the Paris area.  

• Find out more about Montempô (french website)

With Thales Université, Accueil Partenaires draws on Accor’s experience of managing its own Academy, created almost 30 years ago, to offer a completely difference service.

Accueil Partenaires manages and operates the Thales corporate university so that its client can focus on the training and integrating new employees, with the assurance that its trainees are being offered a hotel service that meets international standards.

The Thales Université, located in Jouy-en-Josas, France, welcomes trainees from all over the world in a privileged environment for training courses, seminars or events.

To upgrade its hotel services, the university’s management entrusted Accueil Partenaires with five assignments:
• A logistics audit.
• Management of bookings and customer invoicing.
• Management of service providers and drawing up of requirements.
• Implementation of performance indicators.
• Reporting and communication with the university’s management.

Within the framework of a long term hospital lease or BEH (Bail Emphytéotique Hospitalier) Bouygues and ABM-AMRO cooperated to create a 400-room mother and child residential complex:
Design for the first on-site hospital parental accommodation complex comprising 64 studios for patients’ families, the university hospital’s students and professors, sub-contractors and any clients visiting Caen for business or leisure.

The services provided by Accueil Partenaires for this project:
• Defining the product, the services and the marketing policy.
• Designing the studios and common areas.
• Finding suppliers, managing orders and installing hotel equipment in accordance with Accor’s international standards.
• Sales and marketing to institutional and international prospects.
• Management of the establishment including optimizing organization in accordance with activity fluctuations in order to guarantee both quality services and cost-efficiency.

This new type of hotel residence opened in December 2009.

Accueil Partenaires has signed a public private partnership agreement with Sport Partenariat (a consortium comprising VINCI and BARCLAYS) for the management of the campus hotel facilities of the French National Institute of Sport, Expertise and Performance (INSEP).

The thirty-hectare campus includes top-level sports facilities and premises for training, accommodation, medical and administrative services.
 
The French Minister for Youth, Sports and Voluntary Associations (MJSVA) decided to undertake large-scale refurbishment and modernization of the INSEP facilities top-level athletes.
 

Accueil Partenaires’s four assignments were:
• Management of all restaurant, maintenance and green area service providers and communication with INSEP representatives.
• Management of bookings and access, optimizing of occupancy rates and welcoming of visitors, permanent residents and external clients.
• Maintenance of the accommodation complex’s 365 rooms.
• Cleaning of all premises: offices, classrooms, training areas, medical premises, amphitheatre, library, etc.

Since the beginning of 2008, Accueil Partenaires has gradually taken over the management of the renovated buildings and has been responsible for running the North zone of the campus since 2010.