FAQ
Accor services

Accor Services designs and markets, for companies and communities, a large range of prepaid products and services creating performance and well-being. With a presence in 40 countries throughout 5 continents, Accor Services is the world leader in the market for prepaid services.

Accor Services’ mission is to develop added value solutions to serve everybody’s performance and well-being. Their vocation is:

• - Improving the attractiveness and performance of companies thanks to human resources management solutions, which value and motivate the partners and convey the image of an employer that pays attention to his employees’ quality of life.
• - Improving communities and public institutions actions, by optimizing the allocation of financial support and the operational plan serving the citizens;
• - Simplifying everybody’s life, by always developing new services in order to meet every need at any age in the fields of recreation, culture, education and domestic employment…

Its clients are companies of any size as well as communities. Within a framework of fluidity and simplicity, Accor Services has built a model which is beneficial for every participant of the system: companies, communities, beneficiaries and service providers. This model not only ensures the security of the transactions, the thorough selection of the service providers and the reimbursement, but also ensures that welfare and tax legislation are taken into account.

This is a service or a product which has been paid beforehand. For instance, a paper voucher on which is written a specific amount in Euro or an electronic support such as a card which has been credited a certain amount.

The activity started in 1962 when the Ticket Restaurant was created; there is now the flagship product of the division.

Accor Services is different thanks to:

• - worldwide acknowledged brands,
• - its highly demanding service quality,
• - its innovating capacity and its pioneer spirit,
• - its technological and industrial skills,
• - its ability to adapt to different markets,
• - its commitment as a citizen company.

Both parties have agreed to this strategic alliance in February 2009 in order to give birth to a major protagonist in prepaid services in Europe. This should be able to respond to the ever-increasing demand in added value solutions for electronic payment.

The joint-venture will benefit from the complementary expertise of both groups: Accor Services’ expertise in developing and distributing prepaid services and MasterCard’s for their innovating strength and their experience in terms of financial transactions management.